Policies, Procedures & Prices
Please call within 48 hours to report missing or incorrect items.
Prices & Product Availability
- Price Accuracy: We strive to keep our website updated, but store prices are always the most current. If store and website prices differ, store pricing applies. We will call you prior to adjusting any item.
- Discontinued Items: If you order a discontinued item via a search engine, we will call you immediately to recommend a suitable substitute.
Returns & Exchanges
- Credit Only: We offer store credit or exchanges only—no monetary refunds.
- Eligibility: Only unopened packages with original packing material are accepted.
- Non-Returnable Items: Open food or treats, food bowls, litter pans, beds, special orders, and original shipping/handling charges.
- Fees & Shipping: A $10.00 restocking fee will be deducted from all returns. Customers are responsible for return shipping fees, unless we shipped an incorrect item.
Damaged Merchandise & Dented Cans
We carefully inspect all outgoing shipments. If you receive damaged goods or dented cans:
- Keep all original packing materials.
- Contact your UPS carrier immediately to initiate a claim.
- Report all damages and shortages to us within 48 hours.
Website Discrepancies & Ingredient Changes
If an ingredient list or product description differs from the actual product label due to a typo or manufacturer update, please call us before returning the item so we can provide clarification.
Payment Information
All products must be paid in full prior to shipping. If you need a specific payment method not listed online, please call us to place your order directly over the phone.
Human-Use Supplements & Vitamins
Products formulated for humans are indicated with a double heart symbol. These are not formulated for animals and do not include animal dosage guidelines. Please call us for proper usage guidelines for your pet.
FDA Disclaimer
Products and statements not evaluated or tested by the U.S. Food and Drug Administration are referenced with an asterisk (*). Please call us if you have questions or need more detailed product information.
